Frequently Asked Questions

Everything you need to know about your BRUT orders.

What is the standard shipping timeframe?

We typically process orders within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international orders may take 7-14 business days depending on the destination.

How do I return a product?

We offer a 30-day return policy for all unworn items with original tags. Simply visit our Returns Portal to generate a prepaid shipping label and initiate your refund.

What materials are used in BRUT garments?

We prioritize durability and comfort, using premium heavyweight cotton, sustainable blends, and reinforced stitching to ensure every piece stands the test of time.

How can I track my order?

Once your order ships, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.

Do you offer international shipping?

Yes, BRUT ships worldwide. Please note that customs duties and taxes may be applied by your local government upon arrival, which are the responsibility of the customer.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.